SHIPPING & RETURNS

1. SHIPPING

a. Orders are typically dispatched within 2 business days of placement. In the event of an unforeseeable delay, we will contact you as soon as possible to advise.

b. Local Deliveries - Singapore

i. All local deliveries within Singapore are fulfilled by Singapore Post or one of our nominated courier services.

ii. Standard flat rate delivery fee of SGD2.99 applies and will be displayed at checkout.

iii. Once dispatched, your order will be delivered within 1-3 business days. Singapore Post standard delivery days are Monday to Saturday. There will be no deliveries on Sundays & Public Holidays.

iv. Tracking information, once available, will be provided to you.

c. Deliveries - Malaysia

i. All deliveries to Malaysia are fulfilled by DHL Express or one of our nominated courier services.

ii. Standard flat rate delivery fee of SGD12.00 applies and will be displayed at checkout.

iii. Once dispatched, your order will be delivered within 2-5 business days.

iv. Tracking information, once available, will be provided to you.

c. International Deliveries

i. All international orders are fulfilled by DHL Express. If required, we may use an alternative logistics provider at our discretion

ii. Delivery fee varies by location and will be applied accordingly and displayed at checkout. See table below for full list of rates.

iii. Once dispatched, your order will be delivered within 1-7 business days. This may vary slightly depending on your location. If you are in a remote area, please contact us for an estimated shipping time.

iv. Tracking information, once available, will be provided to you.

d. Whilst Eco Staples shall use all reasonable efforts to meet the delivery timeline, you agree that Eco Staples is not and will not be liable for any loss or damage, howsoever it arises, if the products are not delivered by the estimated date.

e.
You, or your authorised representative, must be available to collect the product at the estimated time for delivery and at the nominated location. If you are not available at the delivery time and location, a second attempt at delivery can be arranged with our logistics provider. Once a third delivery attempt is required, Eco Staples reserves the right to charge an additional fee for each subsequent re-delivery thereafter.

f. You may provide authority to leave orders in a safe and accessible location of your choice, but in these instances, Eco Staples is not and will not be liable for any loss or damage, however it arises.

g. It is your responsibility to ensure that the correct delivery address details are provided to Eco Staples. Where delivery is made to an incorrect address, an additional delivery fee of SGD25.00 will be charged to you for re-delivery to the correct address and must be paid prior to any further delivery attempts.

h. Eco Staples is not responsible for any Customs and/or Import duties levied by your country.

i.  Tables 1 & 2 below cover shipping rates and zones.

(table 1)

Delivery
Location
Service Provider
     1 to 2       T-shirts
     2 to 4       T-shirts
     4 to 7       T-shirts
     7 to 9       T-shirts
< 0.5kg
< 1kg
< 1.5kg
< 2kg
ZONE 1
Singapore
Singapore Post
SGD 2.99
ZONE 2
Malaysia
Singapore Post
< 250g      SGD 8
   < 500g       SGD 10
   < 1kg        SGD 14
  < 2kg        SGD 24
ZONE 3
South East Asia*
DHL Express
SGD 42
(~USD 32)
SGD 51
(~USD 39)
SGD 60
(~USD 46)
SGD 69
(~USD 52)
ZONE 3a
South East Asia*
DHL Express
SGD 60
(~USD 46)
SGD 78
(~USD 59)
SGD 95
(~USD 72)
SGD 113
(~USD 86)
ZONE 4
Australia &
NZ, East Asia*, India
DHL Express
SGD 43
(~USD 33)
SGD 59
(~USD 45)
SGD 75
(~USD 57)
SGD 91
(~USD 70)
ZONE 5
Europe
DHL Express
SGD 66
(~EUR 45)
SGD 84
(~EUR 58 )
SGD 104
(~EUR 72)
SGD 123
(~EUR 85)
ZONE 6
USA, Canada, Mexico
DHL Express
SGD 69
(~USD 53)
SGD 88
(~USD 67)
SGD 109
(~USD 83)
SGD 130
(~USD 99)
ZONE 7
Rest of World*
DHL Express
SGD 176
(~USD 134)
SGD 235
(~USD 180)
SGD 294
(~USD 225)
SGD 352
(~USD 270)
* Please refer to table below for full list of countries


(table 2)

ZONE 1 Singapore
ZONE 2 Malaysia
ZONE 3 Brunei, Hong Kong, Indonesia, South Korea, Macau, Philippines, Taiwan, Thailand, Vietnam
ZONE 3a

Bangladesh, Cambodia, Laos, Myanmar, Nepal, Pakistan, Papua New Guinea, Sri Lanka

ZONE 4

 Australia, New Zealand, China, Japan, India

ZONE 5
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City
ZONE 6
USA, Canada, Mexico
ZONE 7 Applies to all countries not listed above

Please note: Shipping to the United Kingdom is currently unavailable.


2. 
BULK ORDERS

a. Should you wish to place a bulk order (i.e. more than 10 t-shirts), please contact Eco Staples at hello@ecostaples.co and one of our friendly representatives will be in touch to discuss your needs.


3. RETURNS

a. Your satisfaction with our products is our top priority so if any item is not quite right for you, please contacts us within 7 days of receiving your order.

b. Should you wish to return an item please follow these steps:

i. Contact Eco Staples at hello@ecostaples.co within 7 days of receipt of order

ii. Carefully repackage the item(s) using the original packaging materials and include proof of purchase. Damage or Soiled items will not be accepted!

iii. Return your item(s) to: Eco Staples Returns - 1 Tampines North Drive 1, #06-08 T-Space, Singapore 528559

c. Please ensure you return your item(s) via a traceable service, as we cannot accept responsibility for any items damaged or lost in transit. Eco Staples does not cover return fees.

d. Once we have received your returned order, please allow us up to 10 business days for your returned items to be processed. You will be issued with a full refund minus the initial shipping fee. Refunds will be processed via the original form of payment.

e. It is worth noting, while some stores pass on the cost of return fees by including this in the price of their products, we do not. This ensures you will only pay a return fee where this is applicable to you and not for other customers' returns.


4. INCORRECTLY SHIPPED OR DAMAGED ITEM

a. If you believe you have received an incorrect or damaged item please email us within 7 days of receipt of delivery hello@ecostaples.co

b. Please include photos and a short explanation of the issue with your shipment so we can help resolve this as soon as possible.

c. We will assess the damaged and provide a replacement where possible or a credit note if deemed appropriate by us.

d. We only offer refunds on products at our absolute discretion.


5. ORDER CANCELLATIONS

a. Unfortunately, we are unable to cancel your order once your item(s) have been shipped. If you were unable to cancel your order prior to shipping, you will need to return your item(s) as per the three steps listed above in Returns (section 3.b.i to iii)

b. After we receive your returned order, please allow us up to 10 business days for your returned items to be processed. You will be issued with a full refund minus the initial shipping fee. Refunds will be processed via the original form of payment.


6. ORDER CHANGES

a. We are only able to accept/process order amendments before your items have been shipped and this service is at no additional cost. In such instances, we will cancel the original order, provide a full refund and ask you to place a new order.

b. Unfortunately, we cannot change your order after it has been shipped, however if you’d still like to change your order please refer to our Returns policy and follow the steps.

7. EXCHANGES

a. Eco Staples does not currently offer an exchange option.