Shipping & Returns

SHIPPING

Singapore (Local)

  • All Singapore orders are shipped with Singapore Post Registered Mail or one of our nominated courier services.
  • Our standard shipping service for Singapore orders is 1-3 business days. Same day or next day express shipping may be requested at additional expense.
  • Singapore Post - Standard Delivery days Singapore Island wide are Monday to Saturday, No Delivery Sunday & Public Holidays.
  • Tracking information will be provided to you where possible.

International

  • DHL Global Mail Packet Plus handles all our International Shipping.
  • Current charges will be shown in the checkout.
  • See table below for full list of rates
  • We may also use other providers at our discretion 

The below applies to both local and international orders.

  • Orders are typically dispatched within 2 business days of placement. Should there be a delay we will contact you as soon as possible to advise.
  • Eco Staples is not and will not be liable for any orders that are not delivered by the estimated time as defined by our nominated courier service.
  • Whilst Eco Staples shall use all reasonable endeavours to meet the delivery date, you agree that Eco Staples is not and will not be liable for any loss or damage, howsoever it arises, if the products are not delivered by the estimated time for delivery.
  • You, or your authorised representative, must be available to collect the product at the estimated time for delivery and nominated location. If you are not available at the delivery time and location, a free second attempt at delivery can be arranged with our courier. Once a third delivery attempt it required, Eco Staples reserves the right to charge an additional fee for subsequent re-delivery.
  • You may provide authority to leave orders in a safe and accessible location of your choice, but in these instances Eco Staples is not and will not be liable for any loss or damage, however it arises.
  • It is your responsibility to ensure correct delivery address details are provided to Eco Staples.
  • Where delivery is made to an incorrect address, an additional delivery fee of SGD25.00 will be charged to you for re-delivery to the correct address and must be paid prior to any further delivery attempts.
  • If a parcel cannot be delivered and the purchaser is not contactable within 7days of purchase, the item will be returned to Eco Staples and the customer will be given store credit for the item(s) value excluding delivery charges
  • Eco Staples is not responsible for any Customs and Import Duties levied by your country.

Shipping Charges Schedule

Your Country

Estimated Charge

Service

Items per weight range

Singapore
(any weight)

SGD4.99

Singapore Post

No Restrictions

Malaysia
(any weight)

SGD4.99

DHL Global Mail Packet Plus

No Restrictions

Rest of the World
(0 - 500g)

USD7.00

EUR6.00

GBP5.00

DHL Global Mail Packet Plus

1 Bag

Rest of the World
(500g - 1kg)

USD11.00

EUR9.00

GBP8.00

DHL Global Mail Packet Plus

2-3 Bags

Rest of the World
(1 - 2kg)

USD14.00

EUR12.00

GBP11.00

DHL Global Mail Packet Plus

3-5 Bags

 

Shipping Notes:

  • Shipping charges are automatically calculated at checkout.
  • How much you can ship per weight bracket is a guide only (see product listings for exact weight details)
  • As delivery time will vary based on your destination, please email us for your estimated delivery date 

 

RETURNS

Your satisfaction with our products is our priority so if any item is not quite right for you, please contacts us within 7 days of receiving your items. Refunds will be processed via the original form of payment.

Should you wish to return an item please follow these steps:

  1. Contact Eco Staples at hello@ecostaples.co within 7 days of receipt of order delivery
  1. Carefully repackage the item(s) using the original packaging materials and include proof of purchase. Damage or Soiled items will not be accepted!
  1. Return your item(s) to: Eco Staples Returns - 50 Chin Swee Road #09-04, Thong Chai Building Singapore 169874

Please ensure you return your item(s) via a traceable service, as we cannot accept responsibility for any items damaged or lost in transit. Eco Staples does not cover return fees.

After we receive your returned order, please allow up to 10 business days for your returned items to be processed. You will be issued with a full refund minus the initial shipping fee.

It is worth noting, while some stores pass on the cost of return fees via their item prices, we do not. This ensures you are not paying for other customers' returns shipping.

INCORRECTLY SHIPPED OR DAMAGED ITEMS 

  • If you believe you have received an incorrect or damaged item please email us within 7 days of receipt of delivery hello@ecostaples.co
  • Please include photos and a short explanation of the issue with your shipment so we can resolve the issue as soon as possible.
  • We will assess the damaged and provide a replacement where possible or a credit note if deemed appropriate by us.
  • We only offer refunds on products at our absolute discretion.

ORDER CANCELLATIONS 

  • Unfortunately, we are unable to cancel your order once your item(s) have been shipped. If you were unable to cancel your order prior to shipping, you will need to return your item(s) as per the three steps listed above in Returns.
  • After we receive your returned order, please allow up to 10 business days for your returned items to be processed. You will be issued with a full refund minus the initial shipping fee.

ORDER CHANGES

  • We are only able to accept/process order amendments before your items have been shipped and this service is at no additional cost. In such instances, we will cancel the original order, provide a full refund and ask you to place a new order.
  • Unfortunately, we cannot change your order after it has been shipped, however if you’d still like to change your order please refer to our Returns policy and follow the steps.

EXCHANGES

  • Eco Staples does not currently offer an exchange option.