Terms and Conditions

TERMS AND CONDITIONS

Please read these Terms and Conditions before using our service and website. If you do not understand these Terms and Conditions or you need further clarification, please contact our team at hello@ecostaples.co

TERMS AND CONDITIONS DEFINITIONS EXPLAINED

 The following words are used frequently in these terms and conditions and are defined as:

"Eco Staples”, “We”, “Us” and “Our” – The global online shopping platform and Singapore registered business entity trading as Eco Staples.

“Website”, “Store” – Eco Staples Website with the URL www.ecostaples.co

“You” and “Your” - Any such person using Eco Staples to search for, select, purchase or order products listed on our website.

Eco Staples “Products” or “Items”- Any products advertised and listed on the website www.ecostaples.co

AGREEMENT OF TERMS AND CONDITIONS

By visiting our site and / or placing an order you agree to be bound by the following Terms and Conditions. Each order you place will represent a separate and binding agreement between you and Eco Staples UEN: 53369873A, 50 Chin Swee Road #09-04, Thong Chai Building. Singapore 169874. 

These Terms and Conditions are subject to change from time to time without notice and Eco Staples reserves the right to change the Terms and Conditions at any time without notice. Each order will be governed by the Terms and Conditions in force upon the date of the transaction.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Any new features or tools added to the current store shall also be subject to these Terms & Conditions. 

A breach or violation of any of the Terms will result in an immediate termination of our services. We reserve the right to refuse service to anyone for any reason at any time.

LEGAL CAPACITY TO CONTRACT

As a registered account holder or guest placing an order for the supply of products, through this website, you acknowledge that you are at least 18 years of age.

You agree to provide accurate and complete information about yourself as requested in any order or account registration form. You further agree that if we reasonably suspects that any information provided by you is inaccurate or incorrect, Eco Staples may suspend or terminate your account.

NON-COMMERCIAL USE

This website is designed to provide general information about Eco Staples and its products, and to offer the opportunity for users to purchase those products. The website is for personal, non-commercial use only.

You may not make any modifications, copy, distribute, transmit display, perform, reproduce, publish or commercially exploit any content displayed on, or embedded in, this website.

CONDITIONS OF SALE

On receiving your order, we will charge your nominated form of payment for the total purchase price and delivery fee applicable. If payment is not received from the card issuer or its agents for any reason, you agree to pay Eco Staples all amounts due on demand.

All prices listed on our website or quoted by an authorised representative of Eco Staples are in Singapore Dollars unless otherwise stated.

Eco Staples endeavours to ensure all product information and pricing is correct. If a mistake has been made we reserve the right to amend it.

Full payment for products must be made at the time of purchase. Eco Staples is under no obligation to ship any products until payment for those products has been received in full.

While Eco Staples uses supply chain management procedures to ensure we hold sufficient stocks to satisfy orders, you acknowledge and agree that we do not guarantee that we will have stocks, or sufficient stocks, to satisfy all orders placed with us. In the event of the requested products being unavailable, we may offer a refund or hold the order until new stock has arrived. Cash refunds will not be provided.

All orders placed are an offer of purchase and are subject to acceptance by Eco Staples.

Orders can be made online 7 days a week, 24 hours a day

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

As we sell natural products, please be aware that the product you receive may vary slightly from the product images shown on our website in terms of varying degrees in colour, size and weight from the one shown on our website. This is beyond our control.

PAYMENT

Eco Staples accepts Shopify payment's by way of Visa, MasterCard, American Express & PayPal.

SHIPPING 

Refer to our Shipping & Returns page for updated information on delivery providers and expected transit times.

Shipping rates for orders can be found in the checkout under "Shipping Method"

Orders are typically dispatched within 2 business days of placement. Should there be a delay we will contact you as soon as possible to advise.

Our standard shipping service for Singapore orders is 1-3 business days. Same day or next day express shipping may be requested at additional expense.

All Singapore orders are shipped with Singapore Post, although we may use other services if and when required.

Eco Staples ships within accessible areas of mainland Singapore. Please contact us for a quote for international shipment at hello@ecostaples.co

Eco Staples is not and will not be liable for any orders that are not delivered by the estimated time as defined by our nominated courier service.

Whilst Eco Staples shall use all reasonable endeavours to meet the delivery date, you agree that Eco Staples is not and will not be liable for any loss or damage, howsoever it arises, if the products are not delivered by the estimated time for delivery.

You, or your authorised representative, must be available to collect the product at the estimated time for delivery and nominated location. If you are not available at the delivery time and location, a free second attempt at delivery can be arranged with our courier. Once a third delivery attempt it required, we reserve the right to charge an additional fee for subsequent re-delivery.

You may provide authority to leave orders in a safe and accessible location of your choice, but in these instances Eco Staples is not and will not be liable for any loss or damage, however it arises.

It is your responsibility to ensure correct delivery address details are provided to us.

Where delivery is made to an incorrect address, an additional delivery fee of SGD25.00 will be charged to you for re-delivery to the correct address and must be paid prior to any further delivery attempts.

If a parcel cannot be delivered and the purchaser is not contactable within 7 days of purchase, the item will be returned to Eco Staples and the customer will be given store credit for the item(s) value excluding delivery and return charges. 

CUSTOMS AND IMPORT DUTIES

Orders shipped outside Singapore may be subject to customs requirements and also import duties and or taxes once your order reaches the respective country of destination. You understand and agree that all applicable import duties and taxes, which are levied by the authorities in the destination country, are solely at your cost. Eco Staples will not be held responsible and or accountable for any delays whatsoever caused by Customs in the recipient country. This also includes parcels that are detained or confiscated if they are deemed prohibited by the customs authority of the recipient country.

Eco Staples ships your order DDU (Duties and Taxes Unpaid) and does not collect the GST, duties and or taxes and cannot predict what your particular charges may be. You also understand that it is your sole responsibility to check and be familiar with the applicable taxes, duties and or levies applicable to both the respective recipient country and your order.

You agree that should you refuse delivery of the shipment you are also responsible for payment of all return duties and taxes. Should this occur the return shipping charges will be billed to your method of payment. The destination customs authority solely determines the price quote for duties of your respective order. All shipping fees are not refundable for undeliverable or refused shipments.

GOVERNING LAW

The laws of Singapore govern both this agreement and the use of www.ecoaffair.co and you submit to the exclusive jurisdiction of the Courts of Singapore.

RETURNS, DAMAGED ITEMS, CANCELLATIONS & CHANGES

RETURNS

Your satisfaction with our products is our priority so if any item is not quite right for you, please contacts us within 7 days of receiving your items. Refunds will be processed via the original form of payment.

Should you wish to return an item please follow these steps:

  1. Contact Eco Staples at hello@ecostaples.co within 7 days of receipt of order delivery
  1. Carefully repackage the item(s) using the original packaging materials and include proof of purchase. Damage or Soiled items will not be accepted!
  1. Return your item(s) to: Eco Staples Returns - 50 Chin Swee Road #09-04, Thong Chai Building Singapore 169874

Please ensure you return your item(s) via a traceable service, as we cannot accept responsibility for any items damaged or lost in transit. Eco Staples does not cover return fees.

After we receive your returned order, please allow up to 10 business days for your returned items to be processed. You will be issued with a full refund minus the initial shipping fee.

It is worth noting, while some stores pass on the cost of return fees via their item prices, we do not. This ensures you are not paying for other customers' returns shipping.

INCORRECTLY SHIPPED OR DAMAGED ITEMS 

If you believe you have received an incorrect or damaged item please email us within 7 days of receipt of delivery hello@ecostaples.co

  • Please include photos and a short explanation of the issue with your shipment so we can resolve the issue as soon as possible.
  • We will assess the damaged and provide a replacement where possible or a credit note if deemed appropriate by us.
  • We only offer refunds on products at our absolute discretion.

ORDER CANCELLATIONS 

Unfortunately, we are unable to cancel your order once your item(s) have been shipped. If you were unable to cancel your order prior to shipping, you will need to return your item(s) as per the three steps listed above in Returns.

After we receive your returned order, please allow up to 10 business days for your returned items to be processed. You will be issued with a full refund minus the initial shipping fee.

ORDER CHANGES

We are only able to accept/process order amendments before your items have been shipped and this service is at no additional cost. In such instances, we will cancel the original order, provide a full refund and ask you to place a new order.

Unfortunately, we cannot change your order after it has been shipped, however if you’d still like to change your order please refer to our Returns policy and follow the steps.

EXCHANGES

Eco Staples does not currently offer an exchange option.

BULK ORDERS

We can also assist with your bulk purchase needs, please contact Eco Staples at hello@ecostaples.co to arrange for one of our friendly representatives to discuss your needs.

LIMITATION OF LIABILITY

This website is created and controlled in Singapore by Eco Staples UEN: 53369873A. You agree that your access to, and use of, this website is subject to these Terms and Conditions and is at your own risk.

The website and its content are provided entirely “as is”. Although Eco Staples aims to ensure the content on this website is up-to-date, there may be delays, errors or omissions that could affect its currency or accuracy. Eco Staples may change the content on this website at any time without notice. Also, as the Internet is inherently insecure, we can’t guarantee the security of data contained on the website.

You acknowledge that the Internet is an unsecured public network, and that, in transacting with Eco Staples via the website, you will be providing information across such network. Eco Staples will use reasonable endeavours to protect the security of information transmitted by you and/or to you, but such information may be inadvertently displayed, intercepted, corrupted or modified by third parties, and files obtained through or from this website may contain computer viruses or other harmful code or defects. By using this website and, providing and receiving such information, you agree to accept such risks, and any losses or damages caused by them.

To the extent permitted by law, and subject to the following paragraphs, Eco Staples will not be liable for damages of any kind, including without limitation any compensatory, incidental, direct, indirect, special punitive or consequential damages, loss of use, loss of data, loss of income or profit, loss of damage to property, claims of third parties or other losses of any kind, arising out of or in connection with the products displayed on the website, the use of this website or any website with which it is linked.

INTELLECTUAL PROPERTY

INFRINGEMENT OF COPY WRITE

All content on this website, including text, graphics, logos, photographs, audio and video clips is the exclusive property of Eco Staples and is protected by Singapore and international Law

TRADEMARK PROTECTION

Eco Staples and all related graphics, photographs, logos, and product and service names are trademarks (both registered and unregistered) of Eco Staples. These trademarks, logos and other proprietary graphics may not be used in connection with any other product or service without Eco Staples express prior written consent.

LINKS TO THIRD PARTY SITES

Certain content, products and services available via our website may include materials from third parties, for example Payment gateways.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

THIRD PARTY TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

ADVICE AND REVIEWS/COMMENTS

Any advice and information contained within this website is of a general nature and is not to be construed as a warranty or guarantee of any outcome, strategy, recommendation, action or application of any product or its use.

This site may include reviews in relations to Eco Staples and/or its products posted by other customers of Eco Staples. Such reviews in no way represent the views or opinions of Eco Staples or its owners, shareholders, employees or others, but are the sole product of the individuals that posted such reviews.